3. März 2009

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Comparative Test: Color Lasers up to 700 Euros: Vendor warranty

Vendor warranty is a striking argument for a purchase decision. Brother and Oki offer three years on all printers (after registration), Samsung only for business printers. With a Kyocera you get two years. HP seems to have little confidence in their products, warranty is just one year.

Brother, Kyocera, Oki , and Samsung provide an on-site-service. To obtain warranty service with HP, you have to return the product to the place of purchase at your own expense. At HP’s option, HP will either replace products that prove to be defective or refund your purchase price.

Brother HL-4040CN

• Warranty: 3 years (after online-registration)
• Modalities: On-site-service
• Warranty extensions: Four or five years with 24 or 48 hours reaction time
• Additional services: -

HP Color Laserjet CP2025n

• Warranty: 1 year
• Modalities: Return to dealer
• Warranty extensions: 1 year service after end of warranty next day on-site.
• Additional services: -

Kyocera FS-C5100DN

• Warranty: 2 years
• Modalities: On-site-service
• Warranty extensions: Kyolife (1 to 5 years) on-site-exchange
• Additional services: 3 years or up to 100.000 pages on the imaging drum

Oki C3600n

• Warranty: 3 years (after online registration within 90 days after purchase)
• Modalities: On-site-service, next day
• Warranty extensions: 4 or 5 years
• Additional services: 5-year limited warranty on LED printheads

Samsung CLP-610ND

• Warranty: 3 years
• Modalities: On-site-service
• Warranty extensions: 4 or 5 years
• Additional services: -