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25. April 2016 Know-How | Drucken
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Know-How: HP Officejet Pro 8500's Hidden Service Menu: Menu structures

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The main menu

  • MFG
  • REFLASH
  • AUDIT
  • MENU

The MFG menu (Manufacturing-Menu)

In this section, only a grid appears. If you push the Off button, the printer reboots with a message saying "MFG-mode". If you know anything about this mode we would appreciate you sending us an email to info@druckerchannel.de or posting in our forums, if you have more information on the topic.

The REFLASH Menu

A green screen showing the numbers "1 2 3 4 5" appears. We believe that this rewrites the flash memory to correct possible memory bugs. Afterwards you can only switch the printer off - it immediately reboots and starts a thorough printhead cleaning process.

The AUDIT Menu

A pink screen showing "AUDIT" appears. Turning off the printer will make it reboot in "AUDIT-mode". If you have more information on this mode, we would appreciate an email to info@druckerchannel.de or a post in our forums.

The MENU Menu

  • PARTIAL RESET: Resets country- and user configuration.
  • SEMI-RESET: ???
  • FULL-RESET: ???
  • OOB-RESET: Out-Of-Box-Reset - resets the printer to the setting it was bought in.
  • FORCE USER MODE: ???
  • NO PRINT MECH: Printer boots. All functions (excluding printing) are deactivated. Printjobs get canceled automatically without error message.
  • NO SCAN MODE: Printer boots. All functions (excluding scanning) are deactivated. Scanning and copying is not possible in this mode.
  • NO SCAN NO MECH: Printer boots in "No Any Mech" mode. All mechanical functions (scanning and printing) are deaktivated.
  • CLEAR DERIV: Printer boots - several configuartions such as country and eprint configs get deleted.
  • MEM INIT ONLY: ???
  • SAFE LOAD: ???
  • NO FW UPDATE: The printer boots - It is now possible to manually update the printer's firmware from your computer. This is probably used to stop the Officejet from doing updates automatically.
  • NORMAL OFF W IO ONCE: ???

Menu structure of the Engineering/Support menu

If the printer is turned off and you press the non-flashing "back" sensor button four times you get back to the Engineering/Support menu.

  • Support: Shows the current firmware version - for example LRP1FN1126AR.
  • Information Menu:
    - info menu (displays serial number)
    - model number: displays model number - for example "Officejet Pro 8500 A910" and ID.
    - serial number: displays serial number
    - IK Lookup: ???
    - region/language: region and language - for example "germany/german"
    - counters: displays printed pages and "cycles"
    - firmware version: displays firmware version
    - event log: ??? numerical display of ten events
    - assert history: ???
    - printer region: ???
    - pen supply region: display of a "registration number" for cyan, magenta, yellow and black - pen supply serial number (SN): displays serial numbers of cyan, magenta, yellow and black
    - pen supply level of ink (LOI): shows cartidge ink levels - for example "low on ink"
    - relocks remaining: ??? displays number of remaining possible "relocks"
    - relock attemps remaining: ??? displays number of remaining possible "relock attempts"
    - gather/scrample Scheme: ???
    - checksum for relock data input: ???
    - NHIO: ???
    - IEO: ???
    - IRO: ???
    - wireless region: ???
  • Resets Menu:
    - Country/Language Reset: resets country and language settings
    - Partial Reset: resets country, language and alle user settings
    - Semi-Full-Reset: ???
  • System Configuration Menu:
    - hardware failure status: displays errors with the possibility of deleting error messages.
    - ink initialization status: ??? possibility to choose between "clear" or "set"
    - set boot mode to user mode: ???
  • Fax Diagnostic Menu:
    - Run Fax Test
    - Save Fax Settings
    - Restore Fax Settings Reset Fax Params
    - Change Fax Param
    - Fax Param Report
    - Fax Trace Report
    - Speaker Mode
    - Ring Monitor
    - CNG Monitor
    - Signal Power
  • Print Diagnostic Menu:
    - nozzle test
    - bypass pen alignment
  • Connectivity Diagnostics Menu:
    - connectivity report
    - enable disable network
    - wireless search sound toggle
    - wireless diagnostic test
  • Reports Menu:
    - Print Status report
    - extended selftest
    - PQ Diagnostic report
    - print-mech button tap
    - config report
    - fax trace
    - counter
  • Scan Diagnostic Menu:
    - test scan motor
    - scanner modul test
  • Photo Menu:
    - Mass storage Enable/Disable
  • Enable/Disable Menu:
    - Fax Enable/Disable
25.04.16 07:26 (letzte Änderung)
1When nothing works anymore - Officejet reset
2Menu structures

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